Therapist Credentialing Associate- Physical Therapy

Join Luna's growing Credentialing team and play a key role in ensuring healthcare providers are fully credentialed and ready to deliver exceptional patient care. As a Therapist Credentialing Associate II, you'll manage the end-to-end credentialing process, working closely with therapists and cross-functional teams to ensure compliance with healthcare regulations, payer requirements, and internal standards. If you're highly organized, detail-oriented, thrive in a fast-paced environment, and enjoy solving problems while making a meaningful impact, we'd love to hear from you.

 

 

 

• Manage the end-to-end credentialing process for assigned therapists.
• Review credentialing documents and complete primary source verifications.
• Ensure credentialing files meet internal, payer, partner, and regulatory requirements.
• Maintain accurate records in HubSpot, CAQH, CMS, and other credentialing systems.
• Communicate with therapists regarding missing documentation, discrepancies, and application status.
• Identify and resolve credentialing issues, escalating when appropriate.
• Partner with Enrollment, QA, Therapist Success, and other teams to support timely onboarding.
• Participate in department and cross-functional projects.
• Adapt to changing workflows, policies, tools, and regulatory requirements.
• Contribute to quality reviews, audits, and process improvements.
• Provide informal guidance and knowledge sharing to Credentialing Associate I team members.

1–3 years of experience in healthcare credentialing, provider enrollment, or a closely related operational role.

Experience using credentialing systems and tools, including CRM platforms, CAQH, and CMS-related processes.

Strong attention to detail and commitment to producing accurate, compliant work.

Excellent written and verbal communication skills.

Ability to explain credentialing requirements clearly to therapists and internal partners.

Proven ability to manage multiple credentialing files while meeting deadlines.

Strong problem-solving skills with the ability to identify issues, determine root causes, and implement solutions.

Comfortable working in a fast-paced environment with changing priorities.