Manager, Revenue Systems & Product Operations

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Own the systems, tooling, and technical roadmap that enable Lyft Ads and Lyft Business teams to operate at scale. This role serves as the primary bridge to CEIT and Sales Technology / CRM Engineering, translating commercial needs into a prioritized feature roadmap across platforms such as Data 360, billing and quote-to-cash, and the broader RevOps and ad tech stack.

This is a hands-on people manager: someone who sets strategy and owns the long-term systems vision, but is equally willing to roll up their sleeves and do the work when the moment calls for it. Note: this role does not own Sales Operations.

• →Systems & tooling roadmap: Own and maintain the systems and tooling roadmap for Lyft Ads and Lyft Business, sequencing competing priorities across both lines of business. Partner with CEIT and Sales Technology / CRM Engineering to scope, prioritize, and deliver features across Data 360, billing/QTC, and adjacent platforms.
• →Product & program ownership: Act as the business-side product owner: gather requirements, write PRDs and specs, manage intake and prioritization across both LOBs, and drive delivery against timelines and dependencies.
• →Platform administration & optimization: Continuously improve core systems in partnership with CEIT (Salesforce and connected RevOps/ad tech tools), ensuring data integrity, clean integrations, and scalable process design. Provide operational inputs (headcount, new-tool needs) into Sales Technology's vendor renewals and evaluate and onboard new tooling.
• →People management: Billing Operations Manage the Billing Ops teams across both LOBs. Own cross-LOB prioritization: billing capacity allocation, close-window (BD1–BD4) sequencing, and final tiebreaker decisions when Ads and Lyft Business initiatives compete for capacity.
• →Cross-functional partnership: Partner with (not own) Sales Ops, and work closely with CRM Engineering / Sales Technology, Finance, Billing, Accounting / Technical Accounting, and Legal to ensure tooling supports end-to-end commercial workflows from deal to cash.
• →Sales Tech backlog & delivery: Run backlog refinement and sprint prioritization across both LOBs, managing dependencies and owning the escalation path with CRM Engineering / Sales Technology to keep in-sprint tickets moving.
• →Billing & quote-to-cash build-out: Lead the technical stand-up of billing across Ads (Microsoft Monetize, transitioning to Zuora) and Business (Zuora), including the ad-server-to-Salesforce integration dependency, offline/invoiced billing controls, and digital advertising sales-tax handling.
• →M&A & new-market systems integration: Own the Salesforce/RevOps integration workstreams for acquisitions and new markets (e.g., TBR/Alcove and Lyft Europe B2B), translating deal and terms-of-service structures into system design and securing leadership alignment before build begins.
• →Access & role governance: Serve as the RevOps point of contact for access roles, integration users, and admin credentials across the stack (Salesforce, Ironclad/DocuSign, ZoomInfo, Outreach, TOM). Sales Technology owns actual access assignments and provisioning; this role stays aware of who has access to what, flags least-privilege or audit-readiness gaps, and is the escalation point for SOX/QTC-related access questions. 

• 6+ years in revenue/business operations, product operations, or technical program management, ideally supporting a B2B sales or media/ads organization similar to Lyft Business.
• 2+ years directly managing a team, including performance conversations, coaching, and navigating capacity/priority tradeoffs across competing stakeholders.
• Hands-on Salesforce experience; admin- or architecture-level fluency strongly preferred.
• Product or program management background — comfortable owning a roadmap, writing requirements, and managing engineering and IT partners.
• Demonstrated track record of working directly with technical teams to ship features against business needs.
• Player-coach mentality: strategic enough to own the roadmap, scrappy enough to build the spreadsheet.
• Nice to Have
  • Experience with monetization platforms and billing/quote-to-cash systems.
  • Familiarity with data platforms and analytics tooling (e.g., audience or measurement data products).
  • Prior experience standing up or scaling RevOps tooling in a high-growth environment.