Network Administrator Level 1

Job Description

Lynden Door Family of Companies

• Provide Tier II Helpdesk support with an emphasis on network-related incidents, including connectivity issues, VoIP problems, and performance degradation.
• Assist in the configuration, deployment, and troubleshooting of network infrastructure, including:
  • Switches
  • Routers
  • Wireless access points
  • Network-connected peripherals
• Monitor network performance and availability using established monitoring tools and escalate issues as needed.
• Support LAN, WAN, VPN, and wireless networks across multiple locations.
• Assist with IP telephony systems (Mitel/ShoreTel), including user setup, handset configuration, and basic call routing troubleshooting.
• Document network changes, incidents, and configurations according to IT standards.

• Assist with maintaining the operational integrity of production, test, and development environments.
• Support Active Directory user administration, ensuring proper access to network resources.
• Assist in applying network-adjacent patches, firmware updates, and configuration changes under change management processes.
• Collaborate with senior administrators to ensure backup systems and network services function as expected.
• Help keep shared IT spaces and service areas clean.

• Help proactively identify potential network issues before they impact users.
• Participate in testing new network-related technologies, updates, and configurations.
• Assist with maintaining organization and cleanliness of network and server rooms, including cabling standards and labeling.

• Work closely with Systems Administrators and Network Engineers to support department goals.
• Assist other members of the Technology Group as needed.
• Perform duties outside normal business hours when required.
• Other duties as assigned.

• Strong troubleshooting and analytical skills, especially for network connectivity and infrastructure issues.
• Clear and professional communication skills for working with end users and IT peers.
• Strong understanding of core IT and networking concepts.

• Foundational knowledge of:
  • TCP/IP networking fundamentals
  • DNS, DHCP, and basic routing concepts
  • Ethernet standards and network cabling (Cat6+, fiber)
• Basic familiarity with:
  • Managed switches and routers
  • Wireless networking concepts
  • Network monitoring tools
• Working knowledge of:
  • Windows Active Directory and its interaction with network services
  • IP telephony systems (Mitel/ShoreTel preferred)
• Basic knowledge of scripting and automation concepts (PowerShell preferred).

• Strong organizational skills for managing tasks, incidents, and documentation.
• Understanding basic change management and IT service practices.
• Ability and willingness to learn enterprise networking technologies and standards.