Workforce Management Analyst - Freelance, Remote

About the Client
Our client is a pioneering health and wellness company leveraging cutting-edge science and natural ingredients to restore and optimize the body’s foundational health barriers. Their physician-founded team utilizes advanced technology to preserve and deliver the highest potency bioactive nutrients, supporting immunity, metabolism, and overall vitality. Driven by research and a commitment to quality, their innovative products are trusted by a growing global community seeking transformational health benefits.

Why does this role exist?
This role was created to ensure an exceptional customer experience by optimizing workforce planning and scheduling for a fast-growing, 24/7 contact center. The Workforce Management Analyst will transform complex data into actionable insights, be an innovative builder, and drive efficient staffing while supporting service quality as the company scales. By leveraging analytics and process improvements, this position will empower frontline teams and enable the organization to fulfill its mission of delivering outstanding health solutions.