Customer Support Engineer (m/f/x)

Locations: Berlin, Stuttgart, Munich or remote (EU)
Full-time

(Remote/Hybrid/Onsite) 

At Makersite, we're pioneering the future of sustainable product development and digital collaboration. As a leading platform for product lifecycle management (PLM), we empower companies to make smarter, more sustainable decisions across their entire supply chain. Our cutting-edge software enables teams to design, prototype, and manufacture with transparency, efficiency, and responsibility—reducing environmental impact while optimizing performance. 

We're a fast-growing, innovative company that thrives on creativity, collaboration, and continuous learning. If you're passionate about technology, sustainability, and creating meaningful impact, we’d love to hear from you. Join us and be a part of shaping the future of manufacturing and product innovation. 

As part of our growing team, you will play a key role in shaping the future of sustainable product development. We’re looking for innovative, driven Customer Support Engineers who are passionate about technology and sustainability to join us in building tools that enable companies to make smarter, more responsible decisions. In this role, you’ll have the opportunity to collaborate with talented professionals, contribute to cutting-edge projects, and help drive the digital transformation of industries worldwide. If you're ready to make an impact and contribute to meaningful change, we want to hear from you! 

This role is a fixed, permanent position. All successful applicants will receive a permanent employment contract regardless of location.  

• Strong understanding of SaaS solutions, particularly within complex B2B environments.

• Understanding of software development processes, application lifecycle management, and production support practices.

• Awareness of security, compliance, and data protection standards such as GDPR and ISO 27001.

• Experience working with external customer data and understanding data handling considerations.

• Excellent English proficiency (mother tongue level preferred), with strong written and verbal communication skills.

• Ability to explain technical concepts and solutions clearly to both technical and non-technical users.

• Strong customer-focused mindset with patience, empathy, and the ability to manage customer expectations effectively.

• Strong analytical skills with the ability to diagnose and resolve complex technical issues.

• Ability to investigate incidents through log analysis, debugging outputs, API testing, and system behaviour analysis.

• Ability to reproduce issues in test environments and collaborate with internal teams to identify root causes and solutions.

• Experience collaborating with engineering, product, and development teams to resolve escalated technical issues.

• Ability to document troubleshooting processes, technical solutions, and known issues.

• Experience contributing to internal knowledge bases, support documentation, and best practices.

• Purpose-Driven Work – Build something meaningful. Here, you’re not just creating another app; you’re contributing to a transformative vision that you can be proud of. 

• Great Colleagues – Join a team that’s open, transparent, and international. We value inclusivity and foster a culture of collaboration and mutual respect. 

• Work-Life Balance – As a remote-first company, we trust you to do your best work, your way. You have the flexibility to work when it suits you, ensuring a healthy balance between personal and professional life. 

• Pride in Impact – We're already making a significant difference with global, well-known customers who share our vision. Be part of something that matters. 

• Stability with Ambition – With realistic growth plans, we’re committed to changing the way things are made—without sacrificing our ambitious goals for innovation and impact. 

If you want to find out more about what it’s like to work at Makersite, check out our Careers Page here 

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.  

At Makersite, we are dedicated to fostering an environment that champions diversity, equity, inclusion, and belonging. We believe that diverse teams drive innovation and success, and we are proud to be an equal opportunity employer. We welcome applicants from all backgrounds and will consider all applications regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, nationality, religion, sex, sexual orientation, or any other status protected by applicable law. Rest assured, all applications will be handled with the utmost confidentiality.