Client Onboarding Specialist

Support the client operations during acquisition pilots phase: set up companies so that Malt can operate the first staffings and projects, and onboard the hiring managers into using the platform, on the project management scope: validation of AR, PO management, renewals.

Be accountable for the full client account set up, in coordination with the client and with Malt’s financing team; The Client Activation Specialist remains accountable for the correct client set up throughout the client lifecycle, not just the initial set up.

Conduct product demos for clients

Formalize the specific processes of the client in Notion (knowledge management)

Be responsible for the hand over to the Global / Enterprise / Public / Managed SMB customer administrators

Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently. 

Partner with Sales account executive (SAE) : Build strong collaboration with SAEs

Scale processes : Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.

First call with our Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. . (30-45 minutes)

Interview with your future manager, Marion Belhaimer, to delve into your experience and the specifics of the role. (45-60 minutes)

Home assignment for you to complete, which will be evaluated by Marion Belhaimer + a Head of sales in order to assess your technical skills

Final interview with Camille Maillard to discuss Malt’s long-term vision