Customer Success Public Sector

Pitch platform benefits and perform product demos to drive user and client independence.

Anticipate ending projects and provide active support to secure business continuity and renewals.

Manage manual operational processes such as quotes, billing, and timesheet validation for non-autonomous clients.

Act as the dedicated go-to person for incoming client requests, owning the solution delivery and tracking satisfaction (NPS).

Ensure PO upload/consumption and educate clients on autonomous management for smooth invoicing.

Apply contract and SLA expertise to master specific client requirements and internal ways of working.

Identify operational pain points and collaborate with Ops, Product, and Tech teams to automate and scale solutions.

Strong background in managing complex client relationships, customer experience, and conflict resolution.

Commercial acumen with a deep understanding of the business impact of renewals, SLAs, and pipeline management.

Advanced proficiency in tools such as Gsheet, Notion, Looker, and AI applications.

Native or professional level of English, with a natural capability to train others and perform platform demonstrations.

First call with our Talent Acquisition Manager Claudia to better understand your background and aspirations (30-45 minutes).

Interview with your future manager to delve into your experience and the specifics of the role (45-60 minutes).

Home assignment to complete, which will be evaluated to assess your management logic and analytical skills.

Final interview with a C-level executive to discuss Malt’s long-term vision.