Director of Rooms

At The Cottonwood, we’re more than just a boutique hotel — we’re a proud team of passionate people who care deeply about what we do, how we do it, and the impact we make in our community. Located in Omaha's vibrant Blackstone District, where history continues to come to life, our hotel stands as a modern icon with a deep-rooted legacy. Once the historic Blackstone Hotel, The Cottonwood has become a local gem, blending timeless elegance with contemporary style. Known for its stylish charm, state-of-the-art amenities, and a level of service that continually raises the bar in the hospitality industry, our hotel stands as a tribute to the past, refreshed for a new era.

Joining our team means stepping into an environment where creativity is celebrated, ideas are welcomed, and every role plays a key part in creating unforgettable guest experiences. Whether you’re welcoming guests at the front desk, crafting cocktails in our bar, or supporting behind the scenes, your work matters — and it’s appreciated. We’re proud of who we are: a team that works hard, supports one another, and genuinely loves what we do. We believe hospitality should feel personal, and that starts with how we treat each other. Here, you’ll find a collaborative, uplifting culture where you’re encouraged to grow, shine, and make a difference.

If you’re looking for more than just a job — if you want to be part of a place that feels like home, where your talents are valued, and your passion has a purpose — then we’d love to meet you. Come join us at The Kimpton Cottonwood Hotel and be part of a team that’s redefining hospitality in Omaha — one guest, one moment, and one great team member at a time.”

The Cottonwood is looking for a Director of Rooms to lead our Front Office and Housekeeping teams and help deliver the experience our guests have come to expect from one of Omaha’s premier luxury lifestyle hotels.

With 205 guest rooms and a unique place in Omaha’s hospitality scene, The Cottonwood requires a leader who can balance the details of daily operations with the bigger picture. We’re looking for someone who understands that a great guest experience starts with a great team, strong operational standards, and consistency in the details that matter. Someone who can develop leaders, drive results, and create an environment where both our team members and guests feel taken care of.

If you’re a hands-on leader who knows how to bring people together, keep operations running smoothly, and continuously look for ways to improve, we’d love to have you join The Cottonwood.

• →Lead Rooms Operations: Oversee the day-to-day operations of the Front Office and Housekeeping departments, ensuring our 205 guest rooms and public spaces consistently meet brand standards.
• →Develop Your Team: Lead, coach, and develop department leaders and team members, creating a culture of accountability, teamwork, and exceptional service.
• →Elevate the Guest Experience: Monitor guest satisfaction, online reviews, and service trends to identify opportunities for improvement and ensure we deliver a memorable, personalized experience.
• →Own the Details: Maintain high standards for room cleanliness, property presentation, and operational readiness while ensuring the hotel is always prepared to welcome our guests.
• →Drive Financial Performance: Manage departmental budgets, labor, forecasting, and expenses while identifying opportunities to improve productivity and control costs.
• →Partner Across Departments: Work closely with hotel leadership, Food & Beverage, Sales, Engineering, and other teams to improve communication and create a seamless experience throughout the property.
• →Set Expectations: Establish clear goals, follow through on performance, and ensure department leaders are equipped to manage their teams effectively.
• →Stay Connected to the Operation: Maintain a visible leadership presence, understand what is happening on the floor, and support your team in navigating daily priorities and challenges.

• Previous leadership experience in hotel rooms operations, ideally within a full-service or luxury hotel environment.
• A strong understanding of Front Office and Housekeeping operations and how they work together to support the overall hotel.
• The ability to develop leaders, build strong teams, and hold others accountable.
• Experience with budgeting, labor management, forecasting, and departmental financial performance.
• A genuine commitment to guest satisfaction, quality standards, and continuous improvement.
• Strong communication, organization, and problem-solving skills, with the ability to adapt in a fast-paced environment.