Senior Site Reliability Engineer

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

• →Maintain and harden AWS infrastructure (EC2, ALB/NLB, WAF, IAM, CloudWatch)
• →Operate and evolve our EKS clusters powering Python-based AI services
• →Migrate existing services to Kubernetes using Terraform and Helm
• →Codify infrastructure with Terraform and manage host-level automation via Ansible
• →Build and improve CI/CD pipelines with GitHub Actions
• →Own observability efforts: Prometheus, Grafana, alerting, and on-call readiness
• →Support OS-level patching, certs, WAF rules, and general infra hygiene
• →Partner with engineers to guide best practices and drive platform reliability
• →Create clean, maintainable infrastructure documentation and playbooks
• →Occasionally support rare off-hours incidents (don’t worry, really rare)

• 5+ years of experience managing Linux in production (Ubuntu, Amazon Linux)
• Strong experience with Kubernetes (ideally EKS), Helm, and Terraform
• Comfort with running and debugging Python workloads in containers
• Solid understanding of networking, IAM, and cloud security best practices
• Hands-on Nginx experience (Ingress and reverse proxy setups)
• Excellent communication skills; you can explain complex infra to devs clearly

• Strong Ansible skills beyond the basics
• PostgreSQL or Amazon RDS tuning and operations experience
• Deep understanding of observability tools (Prometheus, Grafana, Loki, etc.)
• Familiarity with PHP production environments
• Experience with TDD, CI/CD best practices, and agile development
• Any previous SRE-like exposure such as building resilience, automation, or incident tooling