Customer Service Representative

Description

• →Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• →Collects and enters orders for new or additional products or services.
• →Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• →Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• →Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• →Performs other related duties as assigned including data entry for accounting.

Requirements

Required Skills/Abilities:

• →Excellent communication skills including active listening.
• →Service-oriented and able to resolve customer grievances.
• →Proficient computer skills with the ability to learn new software. Excel experience preferred.

Education and Experience:

• →High school diploma or equivalent.
• →Customer service experience preferred.

Physical Requirements:

• →Prolonged periods sitting at a desk and working on a computer.
• →May be required to lift up to 15 pounds at times.

Supervisory Responsibilities:

• →None