Night Auditor - Part Time

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. 

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years. 

What you will be doing 

• Greet and register guests with a warm and professional demeanor, ensuring a smooth overnight check-in experience. 

• Perform guest transactions, answer telephone inquiries, process reservations, and provide courteous service throughout the night. 

• Balance and reconcile daily revenue from rooms, spa, restaurants, and bars. 

• Back up computer systems, reindex data files, and ensure all records are accurate and secure. 

• Deposit all credit card transactions and process no-shows, charges, and cancellations. 

• Maintain accurate cash control, balancing drawers and ensuring deposits are made according to policy. 

• Monitor safety, security, and cleanliness of the front desk and lobby areas overnight. 

• Collaborate with housekeeping and maintenance to ensure room readiness and resolve any issues. 

• Handle guest concerns with professionalism, escalating when necessary. 

• Complete required shift reports and checklists. 

• Perform other duties as assigned in support of the Front Office and Accounting teams. 

Position Requirements 

• Strong communication skills in English, both verbal and written. 

• Thorough understanding of basic math and accounting procedures. 

• Ability to multitask, stay organized, and use sound judgment while managing multiple responsibilities. 

• Ability to stand for long periods of time and occasionally lift/carry up to 25 lbs. 

• Previous hospitality, customer service, or accounting experience preferred. 

What’s in it for you 

• Competitive Pay, Early Wage Access, and Paid Time Off 

• Discounted On-Site Self-Parking  

• 401(k) employer match 

• Access to Employee Assistance Programs 

• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity. 

• Complimentary, well-balanced meal every shift. 

• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties. 

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters 

• Health and Benefit packages are available for full-time associates 

Job Type: Part Time, Hourly  

Pay Rate: Starting at $18.00 

About Us