Customer Success Manager

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Customer Success Manager is responsible for the general health of the MariaDB customer base, ensuring timely renewal, expanded usage and reduced customer churn. In addition, the chosen candidate will help to close new and expanded sales in allocated territories. This role will be measured in terms of renewal sales with increased opportunity to earn commission for expansion sales.What KPIs have you been measured on for customer success and retention? How have you used those metrics to improve customer engagement?

• Serve as the primary point of contact between our strategic customers and internal stakeholders, and be a key member of our Customer Success organization
• Foster and grow customer relationship by acquiring tribal knowledge of a customer's organization and identify our champions
• Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption
• Guide post-sale support activities such as customer onboarding, adoption, advocacy, reviews/updates and retention
• Coordinate and engage different internal technical teams to solve customer issues
• Report on customers’ wants and needs to Product Management team in order to improve the product
• Work cross-functionally with strategic and technical colleagues to accomplish customer goals
• Qualify opportunities through follow-ups (within company SLAs and best practices playbook)

• 2-3 years of experience as a customer-facing CSM in an entrepreneurial, fast-growing startup-like environment
• Direct experience with SaaS products, solutions or ecosystems
• Adept at driving results and outcomes while solving complex business problems
• English language fluency
• Experience in a solution-sales/cloud technology environment
• Experience with prospecting and relationship management using tools such as Salesforce.com, Catalyst...
• Excellent presentation, organizational and communication skills (both written and verbal)

• Knowledge and understanding of databases
• Track record working effectively with internal, partner and customer teams
• Meets/exceeds MariaDB’s functional/technical depth for this role
• Proficiency in a German or Italian languages

Bulgaria (Hybrid, Sofia office, or Bulgaria Remote)

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and more.

• If you are interested in this position, please submit your application along with your resume/CV via Greenhouse.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.
• MariaDB is an equal opportunities employer.