Guest Relations Executive

At Malta Marriott Resort & Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.

An exciting opportunity has arisen for a Guest Relations Executive within the Front Office Department of the Malta Marriott Resort & Spa, part of Marriott International and one of Malta’s leading 5-star hotels.

The Guest Relations Executive is responsible for ensuring a positive and memorable guest experience by providing personalized service and handling guest requests, feedback and concerns professionally. The Guest Relations Executive must demonstrate excellent communication skills, a proactive attitude and a commitment to guest satisfaction, working closely with all departments to ensure service excellence throughout the guest journey.

• Deliver exceptional guest service and handle guest requests, feedback and complaints.
• Build positive relationships with guests, including VIPs and long-stay guests.
• Promote hotel facilities and services to enhance the guest experience.
• Prepare VIP amenities and coordinate guest preferences with relevant departments.
• Support Front Office operations and maintain effective communication across the hotel.
• Ensure compliance with hotel policies, procedures and safety standards.
• Assist with operational duties as required.

• Previous experience in a similar role, preferably in a hotel or similar environment. 
• Good problem-solving skills with attention to detail. 
• Ability to work independently and as part of a team. 
• Good communication skills and a professional, service-oriented attitude. 
• Flexibility to work shifts, including weekends and holidays if required.