Banquet Operations Manager

Rising 80 stories above the city, The Ritz-Carlton, Melbourne is an elevated luxury retreat offering breathtaking views across Melbourne, Port Phillip Bay, and the surrounding ranges. The hotel features 2,781 square metres of sophisticated conference and event space set across two levels, positioning it as one of the city’s most striking destinations for meetings and events. At its centre is the Grand Ballroom—an architectural showpiece featuring seven‑metre‑high ceilings, twelve sculptural chandeliers, and a dramatic floor‑to‑ceiling feature window. With ten versatile event rooms, seven dedicated breakout spaces, and capacity for up to 958 guests, the property provides a dynamic and flexible environment for conferences, celebrations, and high‑profile gatherings in the heart of Melbourne’s CBD.

• Join our Ladies and Gentlemen and be responsible for overseeing banquet operations, leading the banquet team, ensuring exceptional customer service.

• Working alongside the Director of Food & Beverage on budgeting, payroll management & human operations

• Tasked with service trainings for the banquet operation teams 

• Point of Contact in coordination of events and activities internally and externally

• Manage supply needs, inventories, equipment, and staff scheduling.

• Support the hotel’s service and relationship strategy, driving guest loyalty by creating unforgettable memories through each guest experience.

• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings.

• Ensure you and the team uphold all company policies and procedures and complete all required managerial tasks in a prompt & thorough manner.

• Inspire the Banquets team to provide quality service and exceed guest expectations.

• Be an empowering leader by providing motivation and support to your department’s Ladies and Gentlemen.

• Plan and execute team building activities for our associates as they are our most important assets.

• Liaise with stakeholders, clients and other individuals as the main point of contact for events & kitchen functions.

• Relevant experience in a similar managerial role

• Working rights in Australia

• Enthusiastic to escalate your career

• An up-to-date Victorian RSA

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude