People Operations Manager

New Yorkmid

OperationsPeople Operations Manager

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Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional,

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OperationsPeople Operations Manager

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

Fortune Change the World (2024)
CNBC Disruptor 50 List (2022, 2023, 2024)
Fortune Best Workplaces for Millennials (2024)
Fortune Best Workplaces in Health Care (2024)
TIME 100 Most Influential Companies (2023)
Fast Company Most Innovative Companies (2020, 2023)
Built In Best Places to Work (2023)
Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
Fast Company Best Workplaces for Innovators (2022)
Built In LGBTQIA+ Advocacy Award (2022)

We’re seeking a People Operations Manager to lead the design, execution, and continuous improvement of scalable People infrastructure that supports Maven’s growth. In this senior individual contributor role, you will drive operational excellence across the employee lifecycle from onboarding to offboarding while ensuring compliance, audit readiness, and an exceptional employee experience.

You’ll play a critical role in modernizing and transforming our People Operations function, including leading AI-enabled process innovation, strengthening governance frameworks, and building scalable systems that support a fast-paced, mission-driven organization. This role is ideal for someone who thrives at the intersection of strategy and execution, can operate autonomously, and brings clarity, structure, and rigor to complex environments.

Partner with People Team leadership to evolve People Operations strategy and modernize workflows through AI and automation.
Own the People Operations help desk, driving SLA performance, knowledge management, and continuous improvement.
Redesign People team processes to ensure scalability, data integrity, and cross-functional alignment.
Design and optimize end-to-end onboarding and offboarding experiences in partnership with Recruiting, IT, Payroll, Employee Experience and HRBPs.
Ensure compliant separations, accurate documentation, and strong employee experience outcomes.
Manage immigration processes and serve as the primary internal point of contact.
Ensure compliance with employment laws and lead internal and external audits.
Draft and maintain People policies and oversee employee handbook administration in partnership with Legal.
Build and maintain SOPs and standardized workflows across the People function.
Lead complex People initiatives from planning through execution, ensuring strong cross-functional delivery.
Partner cross-functionally to support effective position management and ensure alignment on headcount planning and organizational needs.
Partner with members of the People Operations, Payroll, Recruiting, and Total Rewards to ensure system accuracy and process efficiencies.
Partner with HR Business Partners to operationalize scalable, data-driven people programs and processes across the organization.
Own and optimize the People Team tech stack (ATS and related tools) to ensure data integrity, effective reporting, and efficient, scalable hiring processes.

8+ years of progressive experience in People Operations or HR, with significant exposure to compliance and operational strategy.
Experienced in managing immigration processes and working with external counsel.
Strong background in designing scalable onboarding and offboarding programs.
Proven experience leading audits, policy development, and handbook administration.
Demonstrated success driving cross-functional projects and influencing senior stakeholders.
Experienced in HR and Recruiting systems optimization and process automation (AI experience strongly preferred).
Analytical and data-driven, comfortable building dashboards and translating insights into action.
Able to thrive in a fast-paced, high-growth environment with a strong bias toward structure, documentation, and operational excellence.

The base salary range for this role is $125,000 - $150,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

What We Offer

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✓Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

✓Whole-self care through wellness partnerships

✓Hybrid work, in office meals, and work together days

✓16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)

✓Annual professional development stipend and access to a personal career coach through Maven for Mavens

✓401K matching for US-based employees, with immediate vesting

What We Offer

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Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.