Manager, AV Incident Management

Job Summary

The Manager, AV Incident Management is responsible for leading May Mobility's incident management function within the Systems Risk Management team. This role owns the end-to-end incident response process across our autonomous vehicle operations, ensuring every incident is identified, managed, and closed in a way that is accurate, timely, and defensible to regulators and partners.

As May Mobility scales its fleet and expands toward continuous autonomous operations, this role provides the senior leadership and operational expertise needed to mature our incident management capability in line with that growth. This individual will develop and maintain the processes, standards, and team structures that keep our operations safe and our safety case credible.

Essential Responsibilities

• Lead and continuously improve the incident management process across all AV operational sites, ensuring consistent, high-quality response to incidents of all severities
• Enable and support regulatory incident reporting, including NHTSA Standing General Order requirements and applicable state-level reporting, ensuring accurate and timely submissions
• Develop and maintain incident response standards, escalation frameworks, and operational protocols in alignment with May Mobility's safety case and risk management approach
• Design and lead a tiered incident response team structure that scales effectively with fleet growth, balancing full-time and contract resources to maintain coverage and quality
• Serve as the primary point of contact for regulators, first responders, and partners during significant incidents, coordinating response and communications in partnership with Legal and Safety leadership
• Work cross-functionally with Safety, Engineering, Legal, and Operations to ensure incidents drive systemic improvement, not just resolution
• Develop and lead the talent within the incident management team, building a clear career pathway and ensuring the team has the skills and capacity to meet operational demands
• Provide regular reporting to senior leadership on incident trends, team performance, and emerging risks

Skills and Abilities

Success in this role typically requires the following competencies:

• Deep understanding of AV operations and the regulatory environment governing autonomous vehicle deployment in the United States
• Proven ability to lead and make decisions under pressure, with clear judgment on escalation and regulatory reporting thresholds
• Strong process ownership instincts - able to design systems that work consistently across teams and time zones
• Effective communicator across technical, legal, and executive audiences
• Ability to build and develop a team from a small base, with a practical approach to scaling that stays ahead of operational demand
• High integrity in handling sensitive operational and safety information

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required Qualifications:

• 7+ years of experience in incident management, safety operations, or crisis management within an autonomous vehicle, aviation, rail, or similarly regulated industry
• Direct experience owning regulatory incident reporting to federal or state transportation authorities
• Demonstrated experience designing and implementing escalation structures and on-call coverage models for 24/7 operations
• Proven track record working across Safety, Engineering, Legal, and Operations functions at a senior level
• Experience building and leading small, high-performing teams in a fast-paced operational environment

Desirable Qualifications:

• Experience at an AV company that has operated or launched driverless commercial service
• Background in first responder coordination and external communications during major incidents
• Familiarity with safety case frameworks and risk-based assessment methodologies
• Prior military experience, especially those with Special Operations or Officer Command roles, or equivalent Federal or State Government experience

Physical Requirements

• Standard office working conditions which includes but not limited to:
• Prolonged sitting
• Prolonged standing
• Prolonged computer use