Policy Analyst

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Reporting to the Team Lead, Client Solutions, the Policy Analyst provides administrative and technical support to internal and external clients regarding requests related to eligibility, member billing, and support for users of our digital tools. The analyst ensures the updating of records, correspondence, and the application of eligibility standards in accordance with group insurance contracts. The analyst enters data into administrative systems and communicates with various stakeholders for any information related to the application of eligibility and billing standards.

• →Provide administrative and technical assistance to internal and external clients.
• →Provide telephone support to group administrators during business hours.
• →Analyze requests, ensure follow-up and documentation, and forward to internal teams as needed.
• →Apply policies and eligibility standards when reviewing enrollment or change requests.
• →Enter data into administrative systems while respecting quality standards and deadlines.
• →Ensure the accuracy of information entered and report any anomalies or delays.
• →Use application and/or production tracking tools.
• →Suggest process improvements to optimize quality and turnaround times.
• →Adapt written communications to meet client needs.
• →Perform any other related tasks.

​What We Are Looking For

• →College diploma (DEC).
• →Two years of relevant experience.
• →Experience in group insurance or customer service would be a strong asset.
• →Ability to analyze and interpret insurance contracts.
• →Completion of LOMA 1 and 2 courses according to company policy (an asset).
• →Computer skills: Good knowledge of Microsoft Office.
• →Bilingualism (French and English) is considered an asset