Patient Scheduler

United States·Staffordmid

SchedulerConstruction & Real Estate

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Quick Summary

Overview

MedCare Pediatric is seeking a highly organized and detail-oriented Patient Scheduler / Administrative Coordinator to support our pediatric homecare operations.

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MedCare Pediatric is seeking a highly organized and detail-oriented Patient Scheduler / Administrative Coordinator to support our pediatric homecare operations. This role is responsible for coordinating patient schedules and ensuring appropriate staffing for in-home nursing and therapy services, while also supporting day-to-day administrative functions of the agency.

This position serves as a central communication hub between families, field staff, clinicians, and leadership to ensure continuity of care, timely scheduling coverage, and efficient operations.

The ideal candidate thrives in a fast-paced healthcare environment, demonstrates strong problem-solving abilities, and can manage frequent schedule changes with professionalism and urgency. Participation in a rotating on-call schedule for after-hours support is required.

Coordinate and maintain daily patient schedules for pediatric homecare services
Schedule nurses, therapists, aides, and field staff based on patient needs, availability, and authorizations
Monitor staffing coverage and proactively address open shifts and gaps
Respond to call-outs, cancellations, and urgent scheduling changes in real time
Communicate schedule updates clearly and promptly to families, staff, and leadership
Match staff to patients based on skills, location, and continuity of care
Maintain accurate and up-to-date scheduling records in agency systems
Identify and report recurring staffing or scheduling challenges to leadership

Participate in a rotating after-hours/on-call schedule as assigned
Respond promptly and professionally to urgent staffing needs outside of business hours
Coordinate coverage for call-outs, schedule changes, and patient care needs
Escalate critical issues to leadership when necessary
Maintain clear documentation of all after-hours scheduling activity

Answer incoming calls and provide professional support to families, staff, and referral sources
Assist with intake, onboarding, and general administrative workflows
Maintain patient and employee records in compliance with HIPAA and agency policies
Perform data entry, reporting, filing, and document management tasks
Track authorizations, schedules, and required documentation
Support communication between clinical and operational teams
Assist leadership with special projects and operational coordination

Provide compassionate, responsive communication to families and caregivers
Assist with scheduling questions and service coordination
Maintain a positive and professional family experience
Address concerns appropriately and escalate when needed

High school diploma or equivalent
Minimum of 2 years of experience in administrative support, scheduling, customer service, or healthcare coordination
Strong organizational and multitasking skills
Ability to work in a fast-paced environment with frequent interruptions
Professional communication and phone etiquette
Basic computer skills (Microsoft Office and scheduling systems)
Ability to maintain confidentiality and follow HIPAA guidelines

Nice to Have

~1 min read

Experience in pediatric homecare, private duty nursing (PDN), therapy services, or healthcare operations
Familiarity with Medicaid, insurance authorizations, or homecare workflows
Experience with EMR or scheduling software systems
Bilingual (English/Spanish) preferred

Staffing coverage and reduction of open shifts

Timeliness and accuracy of schedule updates

Responsiveness to scheduling changes and urgent needs

Quality of communication with staff and families

Accuracy of documentation and scheduling records

Operational organization and follow-through