Customer Service Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

• →Receive, review and process customer orders and requests accurately and efficiently through SAP and applicable electronic channels.
• →Validate order information and customer-specific requirements to ensure appropriate and accurate order processing.
• →Handle transactional activities related to returns, invoicing and other order-related requests in line with established processes.
• →Process order changes and corrections based on customer, Sales or operational requirements.
• →Manage urgent and non-standard order requirements, coordinating with relevant teams to support timely resolution.
• →Collaborate with Customer Care, Sales, Supply Chain, Finance and Order-to-Delivery teams to resolve operational issues and support timely delivery to customers.
• →Maintain accurate order documentation and ensure relevant customer requests, amendments and approvals are properly archived.

• Bachelor’s degree or equivalent qualification.
• Previous experience in customer service, order management, operations or a similar customer-facing role.
• Fluency in Turkish and good command of English, both written and spoken.
• Good working knowledge of Microsoft Office applications.
• Ability to work accurately with transactional data and manage multiple requests in a structured, timely manner.

• Experience with SAP or another ERP system.
• [Previous experience in Customer Care, Order Management or Order-to-Cash processes.
• Experience in the medical device, healthcare or another regulated industry.
• Experience working in a cross-functional and international environment.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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