Customer Service Representative II

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

• →Monitoring blocked orders and ensuring block lifting in a timely manner, to enable prompt product shipment and invoicing.
• →Handling queries and maintaining smooth ongoing communication with internal stakeholders via Outlook or SAP CIC.
• →Handling reports & performing follow-up actions for open orders at agreed frequency and accuracy.
• →Close cooperation with internal & external stakeholders (Regional Offices, 3rd party Vendors, Sales, Pricing etc.).
• →Working in SAP ECC/CRM CIC environment.

• Minimum of 1 year of relevant experience in Customer Care Operations Departments.
• Spoken and written proficiency in English and in Italian (minimum B2 level).
• Proficiency in using M.S. Office – Outlook, Excel and willingness to use new applications/tools.
• Proactive and investigative mindset, as well as a high level of attention to detail and strong analytical skills, ability to work under time constraints.
• Team-player, at the same time able to work independently on moderately complex projects with general supervision.
• Willing to recommend enhancements in processes to solve problems or improve effectiveness.
• Experience in using SAP (ECC, CIC) and Advanced Excel knowledge (VBA) is an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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