Fraud Prevention Representative

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems. 

·         Performs fraud review for any orders that are designated for review within our systems.

·         Review of flagged accounts using resources to mitigate risks.

·         Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.

·         Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.

·         Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.

·         Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.

·         Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead

·         Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders

·         Utilize Menards provided programs, third party software and external websites.

·         Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.

·         Respond to fraud related issues including emails and telephone calls.

·         Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.

·         Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead