Systems Administrator I

We’re looking for a Systems Administrator I to join our growing Technology team at Mercer Advisors. We are a cloud-native organization, and the ideal candidate will have experience monitoring, managing, and troubleshooting cloud-based systems, SaaS applications and general networking support.

In this role, you will act as the primary escalation point for our service desk while assisting with infrastructure, networking, automation, and migration initiatives. This role focuses on administration, support, and operational execution under established standards and escalation paths.

A selection of the key technologies currently in use includes Microsoft (Azure, Entra ID, Microsoft 365, Exchange, Intune, Teams), Amazon Web Services (AWS), Cloudflare, Proofpoint, Zoom, Box Drive, NinjaOne, Nerdio, Meraki, and Mist.

• Support, assist and monitor day-to-day operations for Microsoft 365 products including Office applications, Teams, Exchange Online, SharePoint and OneDrive
• Support Entra ID and AWS IAM management. This includes user lifecycle management, group management, and role-based access controls.
• Monitor and assist with cloud infrastructure across Azure and AWS environments, including Route 53 management.
• Support and assist with single sign-on integrations and SaaS registrations.
• Manage and assist with the day-to-day operations and administration of the organization’s file storage solutions.
• Manage and assist with the day-to-day operations and administration of the organization’s unified communication platforms.

• Support and assist with administration and day-to-day operations of the organizations zero trust platform
• Assist with maintaining secure egress IP configurations for SaaS and third-party integration
• Monitor and assist with day-to-day operations and administration of the organization’s email security paltform.

• Configure, deploy, administer, and maintain office network infrastructure, including firewalls, routers, switches, and wireless systems.
• Monitor and troubleshoot network performance issues, connectivity problems, and outages
• Coordinate and assist with network documentation, modifications, support, maintenance and troubleshooting

• Assist with the administration and day-to-day operation and management of endpoint management platforms, including patch management and application deployment.
• Support Windows, macOS, iOS, and Android devices throughout their lifecycle, including enrollment and decommissioning
• Collaborate with security and compliance teams to support endpoint security initiatives and audits

• Minimum of 3 years of experience in technical support, service desk, or similar IT role
• Strong technical aptitude with proven analytical and problem-solving skills
• Excellent customer service and communication skills, with the ability to communicate effectively in person, over the phone, electronically, and in writing
• Self-motivated and proactive, with a strong interest in technology and a desire to continuously learn, grow, and take on new challenges
• Familiarity with ITIL-based service management practices
• Demonstrated security-first mindset, with an understanding of security best practices

This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM.  At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs.    

All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period.

This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions.  Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements.  Routinely sitting and standing for periods of time. No heavy lifting over 10 lbs.

Mercer Advisors is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Mercer Advisors participates in E-Verify and complies with federal employment eligibility verification requirements.

If you need an accommodation during the application or hiring process, please email PeopleTeam@merceradvisors.com. This inbox is for accommodation requests only.

For information about applicant rights, required employment notices, E-Verify participation, and state specific disclosures, please review our Applicant Notices and Employment Rights.

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