Admissions Coordinator

• Provide prompt and courteous customer service to prospective customers, current residents, visitors, and employees.
• Manage the admissions process, including handling enquiries, engaging with referrers, conducting site tours, facilitating pre-admission discussions, and generating resident agreements.
• Identify, promote and sell higher everyday living options that meet the individual preferences and unmet needs
• Ensure compliance with managing the customer journey through the CRM system and follow up on all leads promptly.
• Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.
• Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM, eCase, MAC, etc)
• Foster relationships with respite residents and their families to optimise re-admission and permanent conversions.
• Assist families and representatives in understanding relevant Fees and Charges and Mercy Health’s admissions policies, facilitating the completion of admissions paperwork and agreements prior to admission.
• Coordinate the 'room turnover' process with site maintenance and cleaners, overseeing tasks such as carpet cleaning, painting, and setting up display rooms.
• Take responsibility for logging resident movements in eCase and liaising with Medicare as needed, such as obtaining remaining respite days.
• Conduct daily site inspections and ensure display rooms are prepared to welcome visitors.
• Discussing Healthy Ageing Services with discharging residents and linking them to the appropriate business owner to maximise conversion to other business streams
• Adhere to and champion the Mercy Health admissions processes

• NDIS clearance/ Police Check

Ready to help us shape the future of healthcare?

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Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.