Communication Representative (Switchboard); 0.8 FTE; PM Shift

Key Responsibilities & Skills:

• Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization 

• Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors 

• Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams 

• Coordinate after‑hours communication, relay messages to on‑call staff, and maintain up‑to‑date contact lists and on‑call schedules 

• Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs 

• Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions 

• Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records 

• Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System 

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

• High school diploma or equivalent 

• One year of experience as a secretary, receptionist, or in customer service in a busy public office.
• Prior clerical or administrative work experience preferred.