Microsoft D365 Field Service Training and Systems Analyst

• →Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
• →Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
• →Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
• →Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information.
• →Strong attention to detail
• →Ability to work in a fast-paced environment
• →Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
• →Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practices

• Associate’s degree and/or 3+ years of experience in software support systems.
• HVAC industry knowledge is a plus.
• Proven experience in training and public speaking.
• Ability to understand the software system from a technical standpoint and translate that knowledge for a front-facing training role.
• Experience with Microsoft Dynamics 365 with a focus on field service is a plus.
• Familiarity with Finance & Operations (F&O).
• A process-driven mindset with a high degree of attention to detail.
• Must be proficient in the Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position’s primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department. Frequent travel may be required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions.

• Must be able to walk, bend, stand, and reach constantly during a workday.
• Must be able to lift 15 – 20 lbs.
• Standing for long periods of time (4-5 hours) occasionally
• Must be able travel via plane or car to events