Metropolis~10d ago

Staff Software Engineer, Customer Experience

Indialead

Customer SuccessCustomer Experience

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Quick Summary

Overview

The Company Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today,

Technical Tools

Customer SuccessCustomer Experience

The Company

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

The Role
Metropolis is seeking a Staff Software Engineer to lead one of our Customer Experience application development teams through the next growth phase. As an engineering leader, you will be driving the future of Metropolis products forward, shaping vision that enables us to build top notch customer experiences. This individual will provide strong technical thought leadership and will shape an engineering-led culture.

The ideal candidate will have a product-oriented mindset exuding extreme curiosity to explore customer experiences, obsessively finding opportunities for our customers to make technology experience frictionless. This leader will play a critical role in the company's success by ensuring that advancing the tech is aligned with customer needs and contributes to the company's overall growth and profitability.

This is a unique opportunity to realize a large business impact by building an end-to-end mobility platform that supports high throughput locations, aviation, fleet management and other use cases impacting the everyday experience of millions of people.
If you are energized by the mission to empower our customers to harness time through remarkable mobility products, this role is for you. We operate in a fast-paced, challenging, and fun environment! We work together as one team to deliver on our commitments. We challenge the status quo every day, internally and externally.

Responsibilities

~2 min read

→Provide technical direction that influences the entire company by formulating and implementing technical vision and roadmap.
→Establish the technologies and best practices needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions.
→Through technology, enable step function improvements in developer experience and velocity.
→Be a great coach to bring the best out of our engineers and a key driver of hiring top talent.
→Empower collaborative environment where best product and technical ideas are nurtured and come to life.
→Create competitive advantages for our customers through their use of our global platform.

Qualifications

→10+ years of experience building customer centric applications and products.
→Experience initiating and driving technical direction.
→Proven track record of designing and delivering large-scale distributed systems and software products in high volume consumer facing applications.
→Extremely strong fundamental computer science skills and expert level knowledge of Scala or Java or related language.
→Strong experience with data-intensive architectures.
→Deep understanding of tradeoffs involved in release engineering and other processes.
→Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences.
→Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings.

Preferred Qualifications

→Advanced degree in a technical field such as computer science.
→Previous experience working inside innovative, high-growth environments.
→Experience succeeding in situations with high levels of ambiguity.
→Experience with leading the development of industry altering infrastructure.
→Experience with leveraging AI technology to streamline engineering activities.

Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
Datastores: MySQL, PostgreSQL, Snowflake
Cloud: AWS
Version control: Git & GitHub
AI Tooling: Copilot on GitHub and Claude Code
Observability: Datadog

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment.

#LI-SR1 #LI-Onsite

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.