Mgr, Field Operations

The basic function of this position is to oversee assigned territory field activities and personnel.

• Manage day-to-day operations, including service, repair, modernization, and new installation activities.
• Directly supervise field personnel and ensure adherence to company safety policies, procedures, quality standards, and customer service expectations.
• Act as the primary point of escalation for customer concerns, field issues, labor matters, project delays, and operational conflicts.
• Manage field activities to ensure business plan revenue, gross profit, labor efficiency, and customer satisfaction objectives are achieved.
• Support all office and warehouse activities, both MEUS/EED office/warehouse as well as coordination with outside warehouse locations as required.
• Manage customer relationships, maintenance accounts, contract renewals, open order opportunities, repair sales, and modernization opportunities within the assigned market.
• Prepare and present maintenance, repair, modernization, and open order proposals as required.
• Monitor financial performance including bookings, revenue, gross profit, operating expenses, labor hours, accounts receivable, and cash flow.
• Assist with collections activities and proactively work to minimize accounts receivable exposure.
• Plan, coordinate, and monitor field manpower, project schedules, service activities, and resource allocation.
• Conduct jobsite visits, site surveys, customer meetings, and field audits as necessary.
• Coordinate with sales, engineering, purchasing, logistics, accounting, service, and field personnel to ensure successful project execution.
• Ensure all projects meet established labor hours, quality, and customer satisfaction objectives.
• Support sales growth initiatives through customer development, relationship management, and identification of new business opportunities.
• Review contracts, maintenance agreements, proposals, escalations, and project documentation to protect company interests and maximize account retention.
• Ensure compliance with Corporate Governance, MEUS/EED operational policies, safety requirements, IIPP standards, and applicable regulatory requirements.
• Maintain accurate data and reporting through Salesforce, Total Service, HOS, EOP, and other company systems.
• Prepare reports, forecasts, and business updates as required by management.
• Maintain strong relationships with customers, consultants, contractors, suppliers, and other industry professionals.
• Effectively communicate and coordinate cross-functional activities to support overall market performance.
• Be willing to wear many hats and directly perform operational, sales, account management, project management, and field management responsibilities as required to support market growth and business objectives.
• Perform other job functions as assigned.

• Bachelor’s degree, preferably in Business, Construction Management, or Engineering desired
• Valid driver’s license with acceptable driving record.
• Proven successful track record of managing field installation activities, or equivalent experience in training and supporting installation activities.
• Training in basic Microsoft Office skills to include Outlook, Word, PowerPoint, Excel, and Project.

The pay range for this position at commencement of employment is expected to be between $149,600 and $205,700/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

To view the EEO is The Law Poster and the supplement, please visit www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

To view the Notice to Job Applicants and Employees regarding San Francisco's Fair Chance Ordinance and the Know Your Rights poster please visit www.sfgov.org/olse/sites/default/files/FCO%20poster2020_0.pdf

Applicants with a disability who need assistance with the application process may contact Human Resources by email at employment@meus.mea.com or by calling 714.229.3813.