IT Change Management Officer

Review change requests to ensure they are complete, well-documented, and follow the proper procedures. Review priority levels to change requests based on impact and urgency, and ensure appropriate approvals are obtained. Ensure that risk assessments and impact analysis are properly documented and communicated to relevant stakeholders. Make sure the Configuration items and affected service are correctly addressed within change. Monitor changes for any unforeseen risks and escalate issues to the IT Change Manager as required. Assist in identifying and assessing the scope of changes, ensuring they align with IT policies and business needs. Coordinate with cross-functional teams (e.g., development, operations, service desk) to ensure the smooth execution of changes. Assist in organizing Change Advisory Board (CAB) meetings, ensuring all relevant stakeholders are invited and prepared to discuss proposed changes. Support in planning and coordinating scheduled changes, ensuring that the required resources and stakeholders are available. Monitor change progress and provide regular updates to stakeholders about the status of ongoing changes and generating change management reports. Maintain accurate records of all changes, including change requests, approvals, implementation details, and post-implementation reviews. Ensure post-implementation reviews of changes to evaluate success, identify issues, and gather feedback from stakeholders. Help develop and distribute change notifications, ensuring that users are informed of any planned downtime, system updates, or changes to services. Assist in identifying areas for improvement in the change management process. Enhance the change management tools, ensuring they are up to date and aligned with best practices. Assist in audits and compliance checks to ensure that the change management process is followed and that all changes are documented properly. Maintain a focus on maintaining a controlled environment for changes to reduce the potential for unauthorized changes. Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs. Requirements A Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience). 2-6 years of experience in IT change management, IT support, or IT service management roles. ITIL Foundation certification is preferred, with additional certifications in project management or service management being a plus. Experience with change management software tools (e.g., ServiceNow, BMC Remedy, or Jira Service Management) is desirable. Basic understanding of ITIL (Information Technology Infrastructure Library) or other change management frameworks.