modulussa~19d ago

Technical Support Engineer

Greece·Athensmid

Technical Support EngineerCustomer

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Quick Summary

Overview

modulus SA is an innovative telecommunications company headquartered in Athens, Greece, delivering next-generation VoIP telephony services to clients across domestic and international markets since 2012.

Key Responsibilities

Communicate with customers via phone and email Investigate and troubleshoot technical issues reported by customers Provide timely, sustainable, and practical solutions to technical issues Interface with peer network operators to investigate and…

Requirements Summary

Excellent communication skills (both verbal and written) in Greek & English Familiarity with VoIP technologies & IP networking Solid understanding of TCP/IP and other LAN/WAN protocols.

Technical Tools

customer-supportnetworking

Responsibilities

~1 min read

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Communicate with customers via phone and email
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Investigate and troubleshoot technical issues reported by customers
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Provide timely, sustainable, and practical solutions to technical issues
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Interface with peer network operators to investigate and resolve day-to-day trouble tickets
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Provide engineering support for VoIP network infrastructure, including voice routing design and configuration
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Draft and maintain technical documents (e.g., network designs, SOPs, User Guides) to improve procedures and processes
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Address trouble tickets and work orders related to network services and voice network infrastructure devices

What We Offer

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We offer a collaborative, growth-oriented environment with experienced colleagues who are eager to support your development. As part of an innovative tech company working on cutting-edge technologies, you will have the freedom to experiment, research, and make a real impact. If you thrive in a fast-paced environment, excel at building relationships and are passionate about telecommunications, we’d love to meet you!

Requirements

~1 min read

Excellent communication skills (both verbal and written) in Greek & English
Familiarity with VoIP technologies & IP networking
Solid understanding of TCP/IP and other LAN/WAN protocols.
Good knowledge of fundamental IP routing and switching protocols and technologies (NAT, QoS)
Strong analytical thinking and problem-solving skills to investigate technical issues and performance anomalies
Excellent customer relationship management skills
Willingness to work in shifts (09:00-17:00 & 13:00-21:00)
Ability to work in stand-by shifts
A proactive and positive attitude

Experience with administering, configuring, and deploying VoIP-related hardware and software such as IP Phones, Gateways, Softswitches, and/or IP PBX systems (Asterisk, FreePBX, 3CX or/and other)

Experience with SMPP Protocol