General Manager

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

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Pendry Barbados (opening 2027) and Pendry Residences Barbados (select residences to deliver 2026) together mark the first Caribbean resort and residences destination for Pendry Hotels & Resorts. Located in St. Peter on  Barbados' prestigious west coast (known as the "Platinum Coast"), the resort will feature approximately 80 oceanfront guest rooms and suites, alongside 46 private Pendry Residences—fully-furnished, whole-ownership homes. Amenities will include a 110-berth marina, multiple distinctive dining concepts, (including a Signature Restaurant, Marina Pool, Speakeasy and Market), Spa Pendry with eight treatment rooms, a state-of-the-art fitness center, expansive event spaces, and signature family-centric offerings including Paintbox Children’s Club and Compass Sports.

The Hotel General Manager is responsible for the overall success of all hotel operations, financial performance, market share, associate and guest engagement. This role must embrace and exude a values driven service culture and management philosophy that actively serves as the guiding principle to all actions and decisions. This position must have extensive experience in creating and implementing critical paths for all operations, including financial success, luxury service standards, exceptional guest and associate experiences and leadership training and mentoring.  Our ideal candidates will bring previous General Manager leadership experience within an ultra-luxury resort environment, including direct involvement in a successful pre-opening.  Experience leading operations in the Caribbean or other island destinations is highly desirable, along with a proven ability to create exceptional guest experiences while navigating the unique operational, cultural, and logistical requirements of remote luxury markets.

Job duties include, although are not limited to:

• Chief leader responsible for all aspects of the operation, including associate and guest engagement, human resources, financial performance, food and beverage, sales and marketing, residential, marina operations, and asset management.
• Captivate personalized guest experiences with a sense of the cultural place and drive property knowledge, execution and compliance of all hotel brand standards.
• Provide the vision, leadership and strategy to inspire associates to foster genuine guest experiences, discoveries and adventures while driving financial success.
• Cultivate engaging relationships and rapport with ownership, asset managers, residents, local community boards, and the corporate leadership team.
• Design, manage, critique and dominate the property’s annual budget, forecast and actuals by continuously exploring the hotel’s performance and engaging associates in the overall success of the property.
• Drive property achievement in the following areas: group, transient and other room revenue; food and beverage revenue, marina revenue, and all other sources of income for the property.
• Exercise a savvy financial approach with a focus on revenue generation, cost containment, productivity improvement, forecasting accuracy and cash flow management.
• Develop and maintain positive relationships by engaging in the local culture and nurture strong relationships with local officials, businesses and customers.
• Oversee divisional matters and ensure compliance as they relate to federal, state and local employment and civil rights laws.
• Responsible for selecting, leading and developing the Executive Committee and key leadership within the division and its departments and guide their professional development.

• You are passionate about leading all hotel operations at a General Manager level
• You are passionate about providing exceptional service and creating memorable moments
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

• Bachelor’s Degree Preferred
• At minimum of 5 years’ experience as an Executive level position in a luxury operation
• Experience in directly overseeing luxury residential real estate and managing residential HOA
• Experience with third-party and management agreement contracts with food and beverage on property operations
• Experience with overseeing spa and wellness partnerships
• Self-motivated, well organized, ability to motivate others and results driven leader with exceptional ability to meet and exceed deadlines and goals
• Must be able to speak, read, write and understand the primary language(s) used in the workplace. Requires excellent communication skills, both verbal and written
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and issuing disciplinary action when necessary
• Must possess advanced computer skills
• Budgetary analysis capabilities required; ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer

• Must be able to sit at a desk for up to five (5) hours per day
• Walking and standing are required, and length of time may vary
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates; use of these senses will occur on a constant basis
• Grasping, holding, sitting, walking, repetitive motions, bending over
• Ability to lift and carry up to 50 pounds

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• DTO (Discretionary Time Off)
• Healthcare benefits
• Hotel discounts
• Free meals
• LinkedIn Learning membership
• Hearts of Montage/Hearts of Pendry community engagement
• Associate events throughout the year