System Manager III

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

This role will be responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities. In addition, this person will be responsible for looking for and growing MSI’s role in providing additional services for this customer.

• →Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
• →Manage and lead our relationship with the local service partner
• →Manage and lead our relationship with the customer
• →Ensure that customer satisfaction goals are meet both internally and with the customer
• →Procure and coordinate any internally resources that maybe needed
• →Insures compliance with response/restoration time commitment
• →Remotely diagnose system failure and facilitate call management as applicable
• →Manage Emergency Service efforts and escalation procedures

• Maintain accurate records and service history statistics
• Review service information and quality reports generated by system service database
• Monitor and report system availability metrics to the customer on a monthly basis
• Communicate user issues as they occur
• Coordinate on-going continuous improvement efforts for system
• Coordinate efforts to develop new metrics for measurements
• Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO
• Prepare briefings for Customers, Service Partner or Motorola Management as required

• Work with Customer and Motorola Sales AE to formulate future communications requirements
• Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
• Work with Motorola AE to identify new sales opportunities

• Schedule: Standard 5-day, 8-hour-per-day schedule (40 hours/week). Exact hybrid/remote breakdown to be determined by leadership.
• Core Aptitude: Highly task-focused individual with strong written, verbal, and interpersonal communication skills.
• Technical Readiness: Basic technical background on Day 1 with the ability and willingness to learn complex P25 radio systems, patching workflows, and R56 standards on the job.
• File Transfer Proficiency: Direct experience downloading software packages and transferring files securely across local drives or air-gapped environments.

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• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.