Service & Repair, Turnkey Operations Specialist - Wilmington, NC

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

his position is onsite at our Wilmington, NC facility

Work hours are 8am-5pm, M-F

The EKOS Turnkey Operations Specialist manages the end-to-end lifecycle of hardware receipt, preparation, programming, testing, and shipping.  This role ensures high-quality control by assisting with physical inventory management, detailed software configuration, and rigorous system testing.  Additionally, the specialist coordinates concurrent administrative and discovery processes with contractors, distributors, and internal customer care teams to maintain seamless project implementation.

Responsibilities

Contractor Discovery & Project Onboarding
Collaborate with the EKOS implementation team to cross-reference data and research project details.
Interface directly with equipment distributors to obtain Authorized Service Contractor (ASC) details.
Manage administrative pipeline logistics by routing Turnkey programming forms directly to designated ASCs.
Review completed deployment forms with ASC partners to resolve technical discrepancies before hardware prep begins.
Inventory, Receiving, & Component Prep
Receive shipments and move equipment efficiently to designated storage bin locations.
Program standalone communication devices to ensure seamless data visibility and readability by the EKOS platform.
Maintain complete data accuracy within the internal tracking documents.
Inventory Ledger Management
Record and transition project-specific hardware in QuickBooks (convert POs or components to Bills).
Equipment Preparation & Mechanical Assembly
Stage hardware components safely from storage bins to workstations.
Handle minor physical and mechanical assembly of system pieces as required.
Software Updating & Optimization
Deploy the latest production software updates to equipment.
Device Configuration
Initialize and configure settings for system power controllers.
Program specialized equipment using exact specifications from Turnkey deployment forms.
Configure authentication protocols, pump communications, data mapping, and accessory variables.
Technical Testing & Quality Assurance
Run full physical and technical diagnostics post-Turnkey Discovery.
Test controllers alongside modular hardware elements simultaneously.
Wire controllers securely target fuel dispensers for live connectivity checks.
Review code deployment to guarantee proper system-level programming.
Finalize official Turnkey Checklists to place inside outgoing packages.
Troubleshoot all auxiliary functions and associated items.
Exception Handling & Customer Care Coordination (Concurrent)
Document discrepancies by filing comprehensive "Missing Components" reports for internal processing and tracking purposes.
Submit and track warranty claims for Dead-On-Arrival (DOA) components through internal systems.
FHO Connectivity & System Integration
Establish Fleet Head Office (FHO) connections when required.
Facilitate complete remote data pushes as required.
Prep for Shipping, Logistics, & Fulfillment
Package controllers securely alongside necessary components.
Generate and print accurate shipping documentation via UPS labels.
Update financial tracking through QuickBooks.

Required Skills / Qualifications / Certifications / Tech Stack 

Vendor & Partner Coordination: Strong communication skills to effectively collaborate with third-party contractors, distributors, and internal support teams.
Detail Oriented: Strong capacity to multi-task concurrent administrative workflows and follow explicit, multi-step technical guidelines without deviation.
Physical Demands: Comfort unboxing, lifting, staging, and wiring various electronic and industrial hardware components. Must be able to lift up to 80lbs. 
Preferred

Technical Proficiency: Experience with networking hardware, data synchronization, and specialized firmware or software flashing.
Systems Familiarity: Prior exposure to enterprise systems (Power BI, Microsoft AX), accounting platforms (QuickBooks), project tracking tools (ClickUp), and structured databases.
The base hourly compensation for this position is $26.44. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

**Compensation has to potential to be increased to $28.84/hr after 3 months depending on the delivery of performance requirements and expectations.