Access Center Manager / Clinic Manager II

Access Center Manager

The Patient Access System Manager drives operational excellence across patient access services by setting clear performance standards, optimizing workflows, and ensuring staff accountability. This role leads call center, referral, and scheduling operations to enhance efficiency, improve access, and deliver a seamless, patient-centered experience while partnering with leadership to continuously improve systems and outcomes.

• →Plan and oversee workflows to support patient access operations
• →Monitor and improve performance standards and KPIs
• →Ensure accuracy of patient registration and insurance data
• →Develop and maintain SOPs and training materials
• →Optimize use of systems and platforms (e.g., Epic)
• →Promote a patient-centered access experience
• →Oversee resolution of patient inquiries (billing, scheduling, insurance)
• →Handle escalated concerns with professionalism and timely follow-up
• →Partner with clinical, operational, and administrative leaders
• →Provide recommendations to improve access and communication processes
• →Coach and develop staff to achieve performance goals
• →Serve as subject matter expert for patient access operations

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Business or Healthcare Administration or a related field; three to five years of related and progressively more responsible or expansive work experience in a medical clinic practice, ambulatory setting or health facility involving physician practice, including experience in management and supervision; or an equivalent combination of education and experience.

• Knowledge of Call Center operations
• Knowledge of data mining, analytics, or senior level reporting.
• Knowledge of EMRs (EPIC preferred) and MyChart functions
• Knowledge of call center technology as work force management, scheduling builds and protocols, Customer Relationship Management
• Comprehensive knowledge of clinical processes and workflows preferred
• Previous supervisory or management experience required
• Excellent leadership, communication, and problem-solving skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Resume 

Cover letter

STANDARD 8-5

https://healthcare.msu.edu/

Exposure to human blood, serum, and other body fluids; and materials covered under Universal Precautions; TB risk or work within three (3) feet of patients in a health care setting; wear a respirator.

Advertised: May 6, 2026 Eastern Daylight Time
Applications close: May 19, 2026 Eastern Daylight Time

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