Foreclosure Support Specialist I

This position is responsible for processing and managing the referral of loans in the foreclosure-eligible delinquency portfolio and/or the timely and accurate quoting of payoff and reinstatement amounts for loans in foreclosure.

• →Complete timely and accurate reviews of past due loans on a daily basis that meet foreclosure referral requirements and/or manage a portfolio of foreclosure quote requests.
• →Ensure adherence to all regulations, state and investor/insurer guidelines and CFPB guidelines.
• →Review multiple document imaging systems to obtain all data required to complete a foreclosure referral and/or quote request.
• →Manage escalation requests via M&T Bank Systems, emails, and verbal direction.
• →Conduct research and review prior servicer payment histories.
• →Work closely with other teams within Customer Asset Management (CAM), Collections, Loss Mitigation, SPOC and component servicing team to ensure proper approval or denial before activating the foreclosure process and customer and attorney quote inquiries are handled expeditiously.
• →Understand the required referral documents and imaging systems.
• →Perform quality control review of off-shore team document uploads to the system of record to ensure foreclosure counsel is able to move through the foreclosure timeline on schedule.
• →Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• →Promote an environment that supports belonging and reflects the M&T Bank brand.
• →Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• →Complete other related duties as assigned.

This position has internal contact with other departments such as Loss Mitigation and externally with foreclosure attorneys as well as various departments within CAM, including the off-shore team.

A combined 3 years’ higher education and/or work experience, including a minimum of 2 years’ banking/mortgage industry experience.

Working knowledge of word processing, spreadsheet and email software.

Excellent written and verbal communication skills.

Detail oriented.

Motivated, team player with a positive and friendly attitude.

Strong problem solving skills.

Strong work ethic and ability to work independently.

Associate’s degree in Accounting or Business.

Knowledge of M&T Bank systems.

Paralegal Certificate.