Customer Care Representative (Overnight - 3rd shift) - On Site

At MTM Health, it’s more than transportation—it’s personal. We believe every passenger deserves compassion, dignity, and exceptional service. To make that happen, we’re looking for passionate, driven individuals who want to make a real difference in the lives of those we serve.

As part of our growing team, your work will directly impact the communities around you by helping remove barriers to care and improving quality of life. Our culture thrives on innovation, collaboration, and growth—giving you room to advance, contribute, and shape the future of our industry.

• Make a meaningful impact every day
• Join a team that values your voice, ideas, and contributions
• Be part of a company that consistently exceeds NCQA standards for customer service
• Enjoy a supportive environment, including multilingual assistance available 24/7, 365 days a year

If you're ready to transform lives and grow your career, apply today and help us break down community barriers—together.

Location: Onsite - Norton, VA
Hourly Rate: $17.00/hr + 2nd shift ($1/hr) and 3rd shift ($2.50/hr) differentials for those time periods. (Also, extra pay for weekend shifts)

Shifts: 7:30pm-6:00am OR 9:30pm-6:00am

Our Customer Care Representatives are the frontline ambassadors of MTM Health. In this role, you’ll:

• Handle inbound calls from members, clients, and facilities
• Take on 60–80 calls per day (Mondays may see higher volume)
• Support callers with empathy, accuracy, and efficiency
• Increase task complexity as your skills grow

• Must be able to work on-site at our Norton, VA office
• 1 year of call center experience
• 6 months of customer service experience
• Basic typing and computer skills with strong navigation abilities

We welcome diversity and celebrate the unique perspectives each candidate brings. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.

#Indeed