Dispatcher

MTM is looking for Dispatchers to join our team. This will be a work-from-home position, but certain requirements must be met by the state that you live in.

The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.

• →Assign same day and urgent trips to third party transportation providers
• →Organize and route trips based on schedule and location to ensure optimal fleet performance
• →Provide assistance to transportation providers and drivers with issues related to trip performance
• →Document and report provider no shows or on-time-performance issues
• →Inform transportation providers of any new trips that occur
• →Establish and maintain effective communication with transportation providers
• →Provide feedback to leadership and Fleet Management on transportation providers performance
• →Monitor on-road provision of service for quality and on-time-performance
• →Route and Schedule next day and future trips to third party transportation providers daily for assigned region
• →Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
• →Communicate and escalate issues with unscheduled trips as appropriate
• →Other duties as assigned

Required Education and Experience

• High School Diploma or G.E.D.
• Must reside in an approved state
• 1+ year of call center experience
• 6+ months of customer service experience

Skills:

• Ability to maintain a high level of confidentiality
• Excellent communication and interpersonal skills
• Knowledge of GPS and GIS systems preferred
• Good organizational skills
• Detail oriented
• Ability to meet deadlines and complete work in a timely manner
• Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

​

Even better if you have...

• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first  benefits program designed to support every stage of your wellness journey

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM