Client Care Coordinator

Are you someone who thrives on organization, communication, and helping people? Do you enjoy bringing order to complex situations and ensuring every detail is handled with excellence? 

Our nationally recognized team is seeking a Client Care Coordinator to join our Dublin, Ohio office. We are the #1 team in the country specializing in the Lifestyle Home Loan, a unique mortgage designed to help homebuyers age 62 and better purchase the home of their dreams while preserving more of their retirement savings. 

This is more than an administrative role—it's an opportunity to make a meaningful impact in people's lives while working with an experienced, collaborative team that is passionate about serving our clients. 
 

As a Client Care Coordinator, you'll guide clients from application through closing, ensuring every step of the process is completed accurately, efficiently, and on time. 

Your responsibilities will include: 

• →Guiding clients through each stage of the loan process with professionalism and care. 
• →Collecting and organizing required documentation. 
• →Coordinating with borrowers, loan officers, builders, Realtors, title companies, and underwriting. 
• →Providing regular updates so all parties know exactly where the loan stands. 
• →Monitoring deadlines and proactively solving issues to keep closings on schedule. 
• →Delivering an exceptional client experience from beginning to end. 

We're looking for someone who: 

• Loves details and takes pride in accuracy. 
• Is an exceptional communicator with outstanding follow-through. 
• Is comfortable learning and using technology and multiple software platforms. 
• Can successfully manage multiple files and priorities. 
• Enjoys working in a fast-paced, team-oriented environment. 
• Has a genuine heart for serving others and creating an outstanding client experience. 

Mortgage, banking, title, or real estate experience is helpful, but not required. We are happy to train the right person who brings the right attitude, work ethic, and desire to learn. 

• Join the nation's leading team in a specialized mortgage niche. 
• Work alongside experienced professionals who truly support one another. 
• Enjoy a positive, collaborative office culture where your contributions matter. 
• Build a rewarding career helping people make one of the most important financial decisions of their lives. 
• Competitive compensation with opportunities for long-term growth and advancement. 

This is a full-time, in-office position located in Dublin, Ohio. 

If you're looking for a career where organization, communication, compassion, and excellence are valued every day, we'd love to meet you. 

• Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 
• 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) 
• Multiple PPO Medical Plans, as well as HDHP eligible plan. 
• Dental Coverage 
• Vision Coverage 
• Company Paid Life Insurance 
• Additional Benefits including – Optional Life, FSA, Pet Insurance etc. 
• 401K with a generous employer match 
• Free Legal Services 
• Employee Loan Program