Housekeeping Supervisor

The Westin Desert Willow Villas, Palm Desertmid

Housekeeping SupervisorHospitality & Tourism

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Overview

JOB SUMMARY Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guest villas/rooms, public areas, pool, etc.

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Housekeeping SupervisorHospitality & Tourism

JOB SUMMARY

Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guest villas/rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards. Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status of departing owner/guest rooms. Assist Housekeeping management in supervising daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.