Welcome Desk

 As a Welcome Desk at Marriott Vacations Worldwide (MVW), This person is responsible for welcoming new members and update their contact information. Explains programs in detail, renews and extends the membership of existing members, offers upgrades to preferred member status, while providing excellent customer service.

You will add to the success of the MVW team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Join our expanding team and become a valuable member where meaningful moments are made together.

○      Respect entry and exit times

○      Use the facilities properly

○      Use the assigned operating equipment properly

○      Apply MVW policies and procedures

○      Call members recently affiliated to offer complete membership information and assistance to create online profile and give internet support to navigate thru the web page.

○      Call members to offer upgrades to preferred status.

○      Call deep delinquent members to reactivate them.

○      Answers member’s questions on all Interval International products and services.

○      Provides Supervisor with a daily contacts report.

○      Performs other related duties as required.

○      Teamwork and integration with service provider.

Honesty, Neatness and Responsibility

This job description includes the essential functions, job requirements, and minimum standard of work expected from an associate in this position. Associates are expected to perform all other reasonable duties as assigned by Supervisors, Leads, or Managers to meet guests’ and Owner’s needs or business objectives, including any reasonable duties not expressly stated in this job description. In addition, the associate is expected to follow the employer’s standards, policies, and procedures issued in other media, e.g., associate handbooks, Company Intranet, Marriott Vacations Worldwide training videos, and Company Memos. Employment is at will, and this job description is not intended to create an offer, contract, or guarantee of employment. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.