Senior Customer Success Manager - German Speaking (Remote)

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Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. As a Senior Customer Success Manager (High-Touch) for the German-speaking market,

Requirements Summary

You are a native German speaker with fluent business English,

Technical Tools

Customer Success ManagerCustomer

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

Cultivated a community of more than 650,000 active developers and builders
Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

Responsibilities

~1 min read

🤖 Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization

🧩 Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster

🚀 Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work

🎓 Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.)

🌍 Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

What We Offer

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✓Competitive compensation 💸 – We offer fair and attractive pay.

✓Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

✓Work/life balance 🏖️ – We work hard but ensure you have time to recharge:Europe: 30 days of vacation, plus public holidays wherever you are.

✓US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

✓Health & wellness 🩺 –Europe: We provide benefits according to local country norms.*

✓US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

✓Future planning 💰 –Europe: We provide pension contributions according to local country norms.*

✓US: 401(k) retirement plan with a 4% employer match.

✓Financial security 🛡️ –Europe: We provide benefits according to local country norms.*

✓US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

✓Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

✓A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

✓Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

✓Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.

✓Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.