Senior Operations Manager- Rochester (Relocation Assistance Available)

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About the Role

The Senior Operations Manager, Rochester, is responsible for the day-to-day warehouse and fulfillment operations at Nabis's Rochester site, ensuring safe, efficient, and high-quality execution across all inbound, outbound, and inventory processes. This role reports directly to the Director of New York Operations.

Based in Rochester, NY | Relocation assistance available.

This person will be a hands-on operator who leads from the front, balancing tactical execution with a continuous improvement mindset. They are highly analytical, thrive in fast-paced environments, and have a proven track record of managing teams, optimizing workflows, and delivering measurable results in warehouse or logistics settings. Be ready to take that experience into a new challenge in a regulated industry.

• →Work holistically with the Director of Operations New York, Operations Managers, Supervisors, and Associates to ensure the timely and accurate transportation and movement of all inbound/outbound activities within the warehouse.
• →Track and manage daily team performance and volume to ensure SLAs, throughput, and quality of service (DOTIF) objectives are exceeded, while providing feedback and training to associates as needed and serving as the senior-most point of contact and escalation for the entire Rochester operation.
• →Manage and make progress on all market OKRs and KPIs, specifically around DOTIF, quality of service, inventory, and provide a best in class experience to our brand and retail partners
• →Monitor and track team’s adherence to standard operating procedures (SOP) and manage the cohort of operations managers in order to achieve these results. 
• →Forecast and monitor staffing needs and schedules of department associates, partner with People to ensure that requisite staffing and talent levels meet expectations and the requirements of the staffing model. 
• →Collaborate with all departments (including Central Ops, Engineering, Finance, and People) to ensure regular and productive cross-department communication.
• →Ensure compliance with all state and federal regulations regarding cannabis distribution, including inventory tracking and reporting.
• →Manage relationships with vendors and other supply chain partners both internally and externally across the Nabis organization.
• →Lead continuous improvement initiatives, leveraging technology and data analytics to enhance operational efficiency and customer satisfaction.

• Supply chain/data analysis training or equivalent work experience
• Project management and quantitative analysis expertise
• Tenacity and adaptability to navigate the evolving demands of working at a high-growth startup
• 4+ years of experience within a warehouse or logistics setting
• 4+ years of experience managing a team of at least 30+ employees
• Adaptability and flexibility
• Familiarity with various business software (e.g., ERP, CRM)
• Monday - Friday, on-site work availability 
• Experience in the Cannabis industry preferred

*Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.*