Senior Systems Analyst (ERP/TMS Integration)

This role owns the design, build, and support of ERP/TMS and integration platforms, including API, EDI, and purchase order workflows, for a global logistics and supply chain organization operating across regions. You will translate business requirements into scalable integration solutions, weighing feasibility against long-term scalability, and lead technical decisions in partnership with product owners, technical program managers, and development teams. As the primary point of contact for real-time support during US business hours, you will triage, resolve, and escalate incidents while keeping existing services stable. The role sits within a regional team supporting global operations, and combines hands-on solution design with day-to-day operational ownership of system health and reliability.

Analyze business requirements and propose integration, data flow, and system-impact solutions that balance feasibility and scalability

Lead solution design and drive technical decisions in partnership with product owners, technical program managers, and development teams

Implement, test, and release system enhancements, executing prioritized backlog items alongside US-based stakeholders

Provide real-time support during US business hours as the primary contact for incident triage, resolution, and escalation

Monitor service health, manage incidents and changes, and coordinate with global teams on prioritization and major incidents

Maintain documentation and knowledge assets, and recommend improvements to systems, processes, and data quality

Bachelor's degree in Computer Science, Information Technology, or a related field

5–10 years of experience in systems analysis and operations support, ideally within the logistics or supply chain industry

Hands-on experience with ERP/TMS platforms such as CargoWise or SAP

Advanced knowledge of programming and scripting languages such as XML, SQL, and Java

Experience with EDI mapping, translation, and standards such as X12 or EDIFACT, or with PO management solutions

Business-fluent English (read, write, verbal)

Willingness to work a Taiwan-based night shift schedule to support US business hours

Background in logistics, accounting, finance, or brokerage

Automation experience with RPA tools such as UiPath, or applied AI

Familiarity with IT service management (ITIL) and ticketing platforms such as ServiceNow

IT project management exposure (PMP, Agile)