Engagement Manager

We’re hiring a Technical Engagement Manager to own the post‑sale customer journey and ensure customers achieve meaningful business outcomes with Nanonets. This role sits at the intersection of customers, product, and engineering — blending stakeholder management, light technical fluency, and project leadership.

This is not a pure Customer Success or Account Management role — this position requires hands-on delivery ownership and technical fluency.

You will be the primary point of contact for customers after implementation, responsible for driving adoption, managing expectations, and representing the customer’s voice internally.

• Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement.
• Build trusted relationships with customer stakeholders across technical and non‑technical teams.
• Proactively manage customer expectations, risks, and escalations to ensure long‑term satisfaction and retention.

• Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams.
• Partner closely with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines.
• Maintain and prioritize backlogs across multiple customer accounts.
• Plan and communicate project timelines using structured documentation (project plans, trackers, presentations).
• Ensure end‑to‑end testing and validation of workflows before customer release.

• Act as the voice of the customer internally, clearly surfacing feedback, enhancement requests, and recurring themes.
• Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes.
• Support renewals and expansions by demonstrating value realization and impact.

• 3+ years of experience in stakeholder‑facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field OR prior experience working as a software engineer or in a technical development role.
• Demonstrated experience leading end-to-end SaaS implementations in partnership with engineering teams.
• Strong technical fluency — comfortable discussing APIs, integrations, data workflows, and system constraints (no coding required).
• Experience translating business requirements into structured technical documentation (PRDs, specs, workflows).
• Proven ability to manage multiple complex customer implementations simultaneously.
• Strong stakeholder management skills with both technical and non-technical audiences.

• Experience in AI/ML, workflow automation, document processing, or enterprise SaaS.
• Experience working with enterprise or mid-market customers in production environments.
• Prior experience balancing customer demands with product roadmap constraints.
• Bilingual French-English speaker.

Additional Information
This is a remote role. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is $100,000 -140,000 euros per year.