Hospital Wide Education Coordinator

· Conducts systematic assessments of learning, competency, and development needs across clinical, administrative, operational, and support departments.

· Designs, coordinates, delivers, and evaluates orientation, annual education, regulatory training, competency programs, and department-specific learning.

· Uses adult-learning principles, instructional design standards, and multiple delivery methods, including classroom, virtual, simulation, coaching, and self-directed learning.

· Partners with subject-matter experts and department leaders to ensure content is accurate, current, relevant, and aligned with hospital policies and applicable requirements.

· Supports employee onboarding and role-specific learning plans for new hires, transfers, leaders, students, and other designated workforce members.

· Creates accessible instructional materials, job aids, facilitator guides, competency tools, and digital learning resources.

· Provides coaching and hands-on instruction to individuals or groups to enhance their skills, knowledge, and performance in specific areas, ensuring practical understanding and effective application of concepts.

· Schedules learning opportunities across shifts and locations to maximize access and participation.

· Promotes a professional, inclusive learning environment that encourages participation and knowledge sharing.

· Measures course effectiveness and uses feedback and outcome data to improve education.

· Evaluates individual, department, and organization-wide learning outcomes and develops follow-up plans when expectations are not met.

· Coordinates remediation, refresher training, coaching, reassessment, and escalation with leaders and appropriate subject-matter experts.

· Monitors completion and understanding of required education and communicates risks, barriers, and overdue requirements to accountable leaders.

· Collaborates with Human Resources, Quality, Risk, Compliance, Infection Prevention, Information Technology, Safety, and department leaders to address identified learning needs.

· Documents follow-up actions and evaluates whether education resulted in sustained knowledge, skill, behavior, process, or outcome improvement.

· Maintains accurate, current, and confidential education records, attendance data, competency documentation, course materials, and required reports.

· Administers assigned functions of the learning-management system, including course assignment, rosters, completions, transcripts, reminders, and reporting.

· Maintains an annual education calendar and coordinates rooms, technology, instructors, supplies, and communication.

· Prepares dashboards and reports on participation, completion, competency, evaluation results, overdue requirements, and improvement actions.

· Maintains standardized education processes and templates while supporting department-specific customization.

· Manages education resources responsibly and identifies needs for equipment, simulation supplies, licenses, and learning technology.

· Demonstrates flexibility in work hours and teaching schedules to support all shifts and hospital operations.

· Participates in audits, readiness activities, committees, and improvement initiatives related to workforce education and competency.

· Builds effective working relationships with employees, leaders, physicians, volunteers, students, contractors, patients, families, and external education partners as applicable.

· Demonstrates respect, responsiveness, cultural awareness, fairness, and professional communication in all interactions.

· Maintains confidentiality and complies with privacy, security, ethical, and record-retention requirements.

· Partners with policy owners and subject-matter experts to translate new or revised hospital policies, procedures, standards, and workflows into effective education and competency validation.

· Ensures education content reflects current legal, regulatory, accreditation, safety, privacy, compliance, and hospital requirements.

· Communicates education requirements and implementation timelines to affected departments and maintains evidence of completion.

· Serves as a change agent by identifying, planning, implementing, and measuring education strategies that support safe, reliable, patient-centered care and effective hospital operations.

· Uses audit findings, safety events, employee feedback, performance data, regulatory priorities, and leadership input to identify learning needs.

· Supports standard work, evidence-based practices, and consistent competency validation across departments.

· Evaluates the effect of education on knowledge, skills, behaviors, compliance, service, safety, and organizational outcomes.

· Participates in corrective action plans and sustainment activities when education is an identified intervention.

· Advises leaders on education strategy, competency development, change adoption, and methods for addressing identified performance or compliance gaps.

· Provides guidance, resources, coaching, and train-the-trainer support to leaders, educators, preceptors, subject-matter experts, and designated instructors.

· Coordinates education for new or changing services, systems, equipment, technologies, regulations, and workflows.

· Participates in hospital committees, accreditation readiness, strategic initiatives, workforce development activities, and special projects as assigned.

· Communicates effectively across Nashville General Hospital to advance shared goals and reduce variation in education practices.

· Identifies organizational barriers to learning and collaborates with leaders to implement sustainable solutions.

· Supports accurate reporting and documentation for licensing, certification, accreditation, regulatory, grant, and contractual education requirements.

· Models ethical, consistent, fair, timely, and decisive conduct in accordance with organization-wide policies and values.

· Performs other duties as assigned to support hospital-wide education, competency, readiness, and workforce development.

Five years of progressive experience in healthcare education, professional development, organizational development, training, competency management, or a closely related field — Required.