Project Manager (12 month FTC)

Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose.  We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them.  We offer solutions, services, platforms, applications and expertise to help. We might help our clients in a simple way, such as supplying them with the ‘equipment’ they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on.

We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities and shareholders. To ensure we live up to our mission and purpose we focus on five fundamental principles that have driven our award-winning success to date, namely:

• Caring deeply about our people

• Caring deeply about our clients

• Developing differentiated and valuable product, service and solution offerings

• Driving operational success through our processes, systems and methodologies and a mindset of continual improvement

• Continuing to grow organically and profitably

At Natilik we care about everyone as an individual, as a human being, not just as an employee and try and treat people as such. An organisation that can align the performance, goals, beliefs and values of its people to the business goals, beliefs and values of the company can achieve amazing things! We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities. We believe that we can always learn new things, develop and grow as individuals and as teams.  We support a working environment which encourages positive change and embracing new challenges. Not only does this ensure our clients receive the best delivery and service but importantly we know this is key to our people’s satisfaction at Natilik.  

We have an exciting opportunity for an experienced Project Manager to join our team on a 12 month fixed term contract, supporting a key existing client. Natilik Project Managers interact with people across the business from pre-sales through to finance, assisting in the pricing (services) and scoping projects to ensure that they are deliverable. Projects can extend across multiple product portfolios and global locations. The primary value of this role is to simultaneously support, co-ordinate and manage the resource, time, budget, and scope of a project with a key Natilik client to ensure that it is delivered in line with requirement and expectation. Working closely with the Account Teams and the Service Teams, the Project Manager is involved from the proposal stage of a solution, determining the necessary services required to deliver the project. 

• Delivering projects to time/cost/quality using the Natilik 4-stage and Agile methodology.

• Effective risk/issue management in line with best practise.

• Co-ordination and management of all project resources including 3rd party suppliers.

• Ownership of Project P&L to ensure on-budget delivery, along with appropriate change-request/exception reporting process.

• Regular reporting on RAG status, P&L health etc. in line with project requirements/rhythm.

• Ensuring a high level of client satisfaction throughout.

• Efficient billing/utilisation of PM/Engineering days sold, along with driving more revenue where appropriate.

• Ensuring successful transition to managed service for completed projects (where appropriate).

• Supporting pre-sales/scoping activity where required.

• Responsible for driving Project NPS responses/following up where appropriate.

• Own/maintain all relevant project documentation in line with ISO standards.

• Ensuring documentation/project management deliverables are in line with the agreed scope.

• Maintaining consistent high levels of customers satisfaction (90% project NPS above)

• Achieving billable-days target on a monthly/quarterly basis

• Delivering projects within budget to maintain contribution levels

• Driving innovation/process improvement internally, over and above client-facing activity

• To maintain an understanding of Natilik’s proposition

• Office-based role at Natilik HQ in Central London, but with flexibility to work from home up to 2 days a week (subject to change, based on team requirements/client requirements)

• Ensuring strong governance is in place for the duration of the project.

To deliver in your role we expect you to deliver in the following areas and deliver the following skills, abilities, knowledge & experience:

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  Complexity and problem solving

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    Risk management

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    Change Management

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    Problem Solving & Decision Making

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    Continuous Learning & Improvement

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  Knowledge and application

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    Project Planning & Execution

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    Budgeting & Resource

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    Adaptability & Flexibility: Receptive to new ideas, approaches, & feedback.  Can adapt plans & strategies when necessary.                                                            

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    Quality Management

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    Documentation & Governance

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  Collaboration & Interaction

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    Communication & Stakeholder Management

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    Project Team Leadership

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    Client Focus

• Demonstrating the necessary communication and interpersonal skills to interact with clients at all levels, acting as the single point of contact throughout the project

• A strong character with the ability to influence people across the organisation and within the client’s company to ensure that things get done when they need to be

• Controlling and adapting to the varying situations that can develop throughout a project life cycle by demonstrating determination, adherence to change and initiative

• In-depth understanding of the Project Management methodologies, specifically Agile

• At least 5 years experience as a Project Manager in a technology services and/or software environment

• Experience running projects focussed on Customer Engagement (ccaas) technologies and AI

• Managing multiple complex technology solutions considering the clients existing landscape and migrating the client to their new technology efficiently 

• Understanding the client’s business needs and why the technology solution investment has been made 

• Delivering detailed project documentation, project plans (MSP) , scope of works, risk registers, testing documents and clear migration plans to demonstrate to a client how their project goals can be achieved at each stage