Program Manager, AI & Automation

Please note that we do not offer visa sponsorship for this position.

• Lead end-to-end delivery of AI and automation solutions in operations, from concept definition through deployment and refinement.
• Define and manage project scope, business requirements, timelines, and dependencies.
• Anticipate and mitigate risks associated with delivery and implementation.
• Inspire and guide cross-functional teams toward achieving business and technology milestones.
• Work closely with leadership to support AI adoption as a way of working for all of operations.

• Assist in the definition and maintenance of the AI transformation strategy for Service & Operations in alignment with enterprise objectives.
• Develop and manage an Operations AI initiative roadmap, balancing innovation, feasibility, and business value realization.
• Apply an MVP approach to validate opportunities and guide scaling decisions within Operations.

• Collaborate across business, technology, data, and risk functions to ensure coordinated delivery of initiatives.
• Partner with compliance, legal, and the AI Governance Committee to ensure responsible, transparent, and compliant AI implementations.
• Facilitate alignment across stakeholders by clearly communicating objectives, trade-offs, and expected outcomes.

• Define and track key performance indicators (KPIs) to evaluate the success and business impact of AI and automation initiatives.
• Leverage data-driven insights to guide ongoing optimization and future prioritization of AI and automation initiatives in the business.
• Ensure continuous improvement of AI applications to maximize business value and operational effectiveness.

• Bachelor’s degree in Business or a related field or minimum of 8 years in product management, with a focus on AI, software, digital platforms, or automation solutions.
• Proven record of delivering software or AI-driven solutions; experience with vendor partnerships and custom-built solutions preferred.
• Strong analytical, problem-solving, and quantitative capabilities; statistical knowledge a plus.
• Exceptional interpersonal and communication skills with the ability to convey complex ideas clearly to diverse audiences.
• Demonstrated success in managing cross-functional projects within complex organizational structures.
• Agile, consultative, and outcome-oriented, with the ability to balance innovation and disciplined execution.
• Experience with Life and Annuity operations or working within regulated industries preferred