Technical Account Manager

Philippines·ManilaFull Timemid

Technical Support EngineerCustomer

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Quick Summary

Overview

Position Title: Technical Account Manager Location: Taguig City,

Technical Tools

Technical Support EngineerCustomer

Position Title: Technical Account Manager

Location: Taguig City, Metro Manila – 2 days per week onsite

Role Purpose

NCC Group’s Cloud XDR Team provide a world class Extended Detection and Response (XDR) services, detecting, responding and mitigating cyber-attacks on our customers networks in our Security Operations Centres using the Microsoft Sentinel ecosystem.

The Cloud XDR Team is looking for a Technical Account Manager with a passion for security to join the team to help the customers get the most out of our services to protect their networks.

This is an opportunity to join a technically advanced and talented team and help NCC Group build and deliver world class services to our customers.

This role is ideal for a seasoned SOC Analyst or sales engineer with experience in cyber security looking to broaden their scope of cyber skills with a strong focus on detection and response to cyber incidents.

Summary

Act as the customer advocate within the Cloud XDR Team
Own the operational relationships with the customers
Assist the operational teams in fixing issues that arise during the operation of services
Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for our customers
Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers
Assist with the onboarding of new customers, building an understanding of customers business risks
Work with the onboarding consultants to build Threat Models of customers and maintain them during live service

What we are looking for in you

We’re looking for a motivated individual that wants to experience the excitement and challenge of working in a fast-evolving business. We don’t expect the chosen candidate to know everything, but a successful candidate will have an eagerness to learn with a good understanding of the operation of Security Operation Centres and detection/response.

Excellent interpersonal and communication skills
Good understanding of basic cyber security principles
Experiencing with working in/around Security Operation Centres
Experience of using and/or managing SIEM/EDR/SOAR platforms
Ability to work, and manage time and tasks independently

Desirable:

Direct experience of Microsoft Sentinel and its ecosystem
Good understanding of cloud platforms, particularly Azure
Basic ability to script in languages such as Python, PowerShell, Bash etc

Ways of working

Focusing on Clients and Customers.
Working as One NCC.
Always Learning.
Being Inclusive and Respectful.
Delivering Brilliantly.

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

Transportation and rice allowances
Night differential, overtime pay and holiday pay
13th‑month pay and performance‑based bonus plan
Day‑1 HMO healthcare coverage for you and dependents
Outpatient medicine reimbursement
Group life insurance, accidental death & disability cover
Employee Assistance Program (EAP) with 24/7 confidential counselling
Generous vacation and sick leave, available from Day 1
Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

So, what’s next?

If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to global.ta@nccgroup.com .