1mo ago

Product Operations Manager, Gaming

United States·Palo Altofull-timemid

Product ManagementProduct Operations Manager

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Quick Summary

Overview

About the Role As Product Ops Manager - Gaming, you'll lead the in-market rollout and day-to-day operation of Nclusion's gaming products in frontier markets. Today,

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Product ManagementProduct Operations Manager

About the Role

~1 min read

As Product Ops Manager - Gaming, you'll lead the in-market rollout and day-to-day operation of Nclusion's gaming products in frontier markets. Today, this represents the foundational thread between our business and customers: where we build the trust, distribution, and agent network that we’ll build financial services on top of. You’ll work directly between Product teams in the US and in-market leadership to actualize the product roadmap - assessing for readiness, gathering feedback, with an eye for stickiness and churn as we launch.

This role is crucial, balancing pace and impact - ensuring that we keep pace on evolving into financial services institutions, but ensuring that pace never outruns the customers we’re looking to serve.

This role is a single opening, where we are able to hire either at HQ (Palo Alto), or internationally with proximity to our markets, with both requiring travel into HQ/markets as needed.

Our team in Palo Alto works together onsite four days a week with one day from home.

Responsibilities

~1 min read

→Lead end-to-end rollout of gaming products in each market, from launch readiness through go-live, GTM, and stabilization in the network.
→Work directly with Product on product scoping, ensuring market & regulatory realities against technical readiness, and help shape the roadmap with performance and player feedback.
→Track competitive positioning across prize structures, draw formats, pricing, and player experience, and use it to impact product evolution.
→Support Country GMs in sequencing gaming launches against local demand, regulation, and agent network maturity.
→Establish & track gaming & player-protection KPIs (FTD, CAC, LTV, etc.) - analyze the data and turn it into action when something’s looking off.
→Ensure agent readiness, including onboarding, training, and compliance checks.
→Develop SOPs and responsible-gaming checklists that are repeatable market to market.
→Monitor gaming, lottery, and sports betting trends and evaluate fit for Nclusion's markets.

8+ years of experience in gaming, lottery, sports betting, or gambling product operations, ideally in frontier markets.
Working knowledge of gaming/gambling regulation (licensing, age verification, responsible gambling), distinct from financial services compliance.
Track record launching or scaling a gaming or lottery product in a high-growth or startup environment.
History of personally unblocking a stalled launch, not just managing one on a plan.
Demonstrated experience balancing growth against player-protection obligations; not just a growth-only background.
Cross-functional experience with Product, Engineering, Compliance/Legal, Marketing, and local GM teams.
Multilingual fluency is highly valued - French, Spanish, or regional dialects!