Technical Support Specialist

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

•  As a Technical Support Specialist you will provide support to Channel Partner technicians who generally will be onsite at a customer location and requiring technical assistance.
•  The support will include problem identification, analysis, diagnosis and resolution.
•  The TSS will utilize Knowledge Systems provided by NCR Atleos and other vendors as appropriate to identify solutions to known problems.
•  The TSS is responsible for ensuring that solutions provided are successful.
•  If no known solution can be identified, the TSS is responsible for the escalation to other support teams where deeper level skilled personnel are available.
•  The TSS retains ownership of all escalated problems/issues through to resolution. The TSS is also responsible for ensuring that NCR Atleos Management is informed if resolution to a problem will take longer than contractual requirements require.
•  You will provide input to the Knowledge Systems when required.
•  You will co-ordinate with other internal teams in providing part numbers and other technical details pertaining to a specific Customer.
 
  Capabilities:

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.