Data Center - Service Delivery Manager

Amsterdammid

OperationsOtherDevOps & InfrastructureService Delivery Manager

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Quick Summary

Key Responsibilities

Customer Infrastructure Ownership Serve as the primary technical point of contact for the customer. Manage operational relationship with hyperscale customers.

Technical Tools

OperationsOtherDevOps & InfrastructureService Delivery Manager

What We Offer

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Responsibilities

~1 min read

Serve as the primary technical point of contact for the customer.
Manage operational relationship with hyperscale customers.
Coordinate infrastructure lifecycle including provisioning, maintenance, and incident management.

Ensure SLA and SLO compliance for infrastructure services.
Drive incident management and root cause analysis.
Track service performance and operational metrics.

Work closely with data center operations teams to manage hardware support and infrastructure maintenance.
Coordinate bare metal deployments, replacements, and capacity expansion.
Align infrastructure operations with customer workload requirements.

Establish operational processes for hyperscale infrastructure environments.
Lead service reviews and operational planning with internal and customer teams.
Improve reliability, response times, and operational workflows.

Partner with engineering, networking, and hardware lifecycle teams.
Support infrastructure scaling and new cluster deployments.
Participate in planning for large-scale AI compute infrastructure.

5+ years in technical account management, service delivery, or infrastructure operations
Experience working with hyperscale customers or large enterprise clients
Background in cloud, AI infrastructure, or data center operations
Understanding of bare metal infrastructure
Experience with data center environments
Familiarity with GPU clusters / AI workloads (preferred)
Knowledge of networking, hardware lifecycle, and infrastructure monitoring
Strong stakeholder management
Ability to operate in high-scale infrastructure environments
Excellent communication between technical and business teams